sandsiv+ is a leading Voice of the Customer (VoC) and Voice of the Employee (VoE) platform – built in Switzerland and used by top companies worldwide. The solution combines feedback collection, text analytics, sentiment analysis, and predictive insights in a single centralised platform.
Understanding Customer Voices – Swiss Precision
sandsiv+ enables organisations to collect, analyse, and act on customer feedback across every channel:
- Omnichannel collection: Surveys, social media, reviews, IVR, WhatsApp, and more – all in one platform.
- AI-powered analytics: Text analytics, topic detection, and sentiment analysis for deep insight into customer opinion.
- Predictive analytics: Identify trends early and act proactively.
- VoE integration: Manage employee and customer feedback in a single unified platform.
sandsiv+ on-premise – powered by onprem.ai
For organisations in regulated industries or with strict data protection requirements, sandsiv+ combined with onprem.ai enables the AI analytics components to run entirely on your own infrastructure. Language models for text analysis and sentiment detection run locally – customer data never leaves your data centre.
Integration is handled via the OpenAI-compatible onprem.ai API, so existing sandsiv+ workflows continue without modification.
Recognised by leading analysts as the #1 global Voice of the Customer solution.