General Terms and Conditions

These General Terms and Conditions (the Terms) apply to all goods and services supplied by Onprem Technologies GmbH (the Provider), including hardware and software sales, courses, training, workshops and consultancy services.

Any customer terms that differ from or supplement these Terms do not form part of the contract, even if the Provider does not expressly object to them.

Any agreement that departs from these Terms must be in writing.

The nature and scope of the services are set out in the relevant quotation or service specification. For consultancy, courses and training, the Provider is required to perform the agreed service with due care, but is not required to achieve any particular outcome.

Offers are non-binding. Prices, products and technical specifications are subject to change.

A contract is formed when the customer places an order and the Provider accepts it.

Any supplementary oral agreements must be confirmed in writing.

If a product is unavailable or cannot be supplied at the stated price, the Provider may withdraw from the contract. Any payments already made will be refunded in full.

All prices exclude statutory VAT.

Invoices are payable in full, without deductions, within 30 calendar days of the invoice date.

Delivery times are non-binding and are typically 1 to 7 working days.

Delivery is subject to the Provider receiving its own supplies on time.

All goods supplied remain the Provider's property until all amounts owed under the business relationship have been paid in full.

Risk passes to the customer when the goods are handed over to the carrier.

Shipping and transport costs are shown and invoiced separately.

The Provider processes personal data in accordance with the Swiss Federal Act on Data Protection (FADP, known as DSG in German).

To the extent permitted by law, the Provider accepts no liability for slight negligence, indirect damage, consequential damage, loss of profit, loss of data, loss of earnings or third-party claims. In all cases, liability is limited to the agreed order value. Liability for persons assisting the Provider in performing its obligations is excluded within the scope of Art. 101 of the Swiss Code of Obligations (CO).

The information provided by the relevant manufacturer applies. Details of service and guarantee matters are dealt with separately.

The Provider may choose whether to remedy defects or provide a replacement.

Any further warranty claims are excluded to the extent permitted by law.

The customer must inspect the goods immediately upon receipt.

Defects must be reported in writing within 30 calendar days of delivery.

If the customer does not report defects within this period, the delivery is deemed accepted.

The customer receives a non-exclusive, non-transferable right to use the supplied software internally in accordance with the contract.

Distribution, copying (except for backup purposes), decompilation or any other exploitation is prohibited without the Provider's express written consent.

All copyrights and other intellectual property rights in software, concepts, source code, documentation, analyses and other materials remain with the Provider or the respective rights holder, unless expressly agreed otherwise in writing.

Returns require the Provider's prior written consent.

A deduction may be applied to accepted returns.

Training takes place on site, at the customer's premises or online.

Training materials are protected by copyright and are intended solely for internal use.

Participants are responsible for providing the required hardware and software.

The company is not liable for delays or failure to perform due to force majeure (for example, natural events, power failures, cyberattacks or government measures).

Swiss law alone applies, excluding its conflict-of-laws rules and the United Nations Convention on Contracts for the International Sale of Goods (CISG).

The courts at the registered office of Onprem Technologies GmbH have jurisdiction.

If any provision of these Terms is invalid, the remaining provisions remain valid.

The company reserves the right to change these Terms at any time. The current version applies.

Only the German version of these Terms governs the interpretation and performance of all contracts, even where translations into other languages are available.